Privacy Policy – Alusplash

Alusplash Privacy Policy

AluSplash (the Company) is committed to ensuring that your privacy is protected. This privacy policy describes what information we collect when you use our website, why we collect this information and how we improve your user experience with it.

Please note that AluSplash is not responsible for the privacy practices of other sites and resources. By using this website you agree to accept the privacy policy.

WHAT DATA DOES ALUSPLASH COLLECT AND STORE?

We are processing personal data in order to fulfil our commitments to you as a customer and offer the best possible experience and service. We process the following information:

WHEN YOU ARE COMMUNICATING WITH OUR CUSTOMER SERVICE & USER SUPPORT:

If you choose to communicate with us via our “Contact Us” form or customer service e-mail, AluSplash may keep the content of your email message along with your name, email, address, phone and company name. This allows us to process your questions and answer your requests. The communication with Customer Service may, therefore, be analysed when you contact us.

WHEN YOU ARE VISITING OUR WEBSITE:

Like other commercial websites, we collect user information through “cookies” (text files that are placed on your computer) to help us analyse how users use the site. These logs can contain the date and time of the visit, the pages shown during the visit, the time spent on a page, etc. This information is anonymous and cannot be correlated to you as an individual. Cookies do not transmit viruses to your computer. Their purpose is to make the general online experience more user-friendly and effective.

We make use of two types of cookies on our website, namely:

Functional cookies
The functional cookies ensure that AluSplash website functions optimally. According to the cookies act, no permission is required for this category of cookies.

Analytics cookies
We make use of the Google Analytics statistics programme. This programme provides information concerning how long users actually visit our site and which pages they access. Based on that information, we are able to optimise the site and improve the user-friendliness. The data is processed anonymously. Google can supply this information to third parties if Google is required by law to do so, or insofar as third parties process this information on behalf of Google. We have no influence on this.

If you wish to disable cookies: Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not work properly if cookies are disabled in your browser. To find out more about cookies and how to disable them, please check What are cookies.

Through this website you are able to link to other websites which are not under the control of the Company, or you may be linked from external websites to our website which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

WHEN YOU ARE SUBSCRIBING FOR OUR NEWSLETTER:

If you would like to subscribe for our newsletter, you are required to enter your name and email address which will be stored in our database.

By entering your email address you agree that we may use your data for the purpose of sending you marketing email communications. At the bottom of each communication you will find the option to customize your information or to unsubscribe. Once unsubscribed, your email address will be deleted from our email service platform to avoid sending you future marketing emails.

We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have received your prior consent.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?

The Company does not sell or exchange your personal information to third parties other than those stated in this policy below.

DISTRIBUTORS AND SERVICE PROVIDERS OF OUR PRODUCTS:

We may provide your personal information and contents of your emails and communication with us to our distributors and other service providers that support our business. This may for example include but not be limited to, information such as requests for samples, care and maintenance inquiries, installation guidelines, pricing, and other common product related inquiries.

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We store your information until it is no longer necessary in order to provide our products and services or until you request us to delete your personal information from our databases, whichever occurs first.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

The information is confidentially stored in our internal secured server.

WHAT ARE MY RIGHTS?

In accordance with the General Data Protection Regulation (GDPR) you have the right to access, correct, export and delete your data.

WHAT ARE MY RIGHTS?

In accordance with the General Data Protection Regulation (GDPR) you have the right to access, correct, export and delete your data.

You can object to the use of your personal information at any time by sending your request to cs@alusplash.com

CHANGES TO THE PRIVACY POLICY

AluSplash may make changes to this policy. We will notify you of any changes at www.alusplash.com

If you have questions about this privacy policy, please contact us at cs@alusplash.com